Cancellation and Refund

Cancellation and Refund Policy

At Pabulum, customer satisfaction is our priority. This Cancellation and Refund Policy outlines our procedures for handling order cancellations and refunds.

1. Order Cancellation

Once an order is placed, it cannot be canceled or modified. We recommend reviewing your order details carefully before confirming. In case of any errors, please contact us immediately at accounts@pabulum.co.in or +91 9311223885, and we will assist you.

2. Refund Eligibility

Refunds are issued under the following circumstances:

• The order was not delivered due to an error on our part.
• The food received was incorrect or significantly different from what was ordered.
• The food was spoiled or unsafe to consume.

3. Refund Process

To request a refund, please contact us within 24 hours of receiving your order. Provide your order number, details of the issue, and any supporting evidence (e.g., photos). Once we review and approve your request, the refund will be processed to the original payment method within 5-7 business days.

4. Partial Refunds

In certain cases, partial refunds may be issued if only a portion of the order is eligible for a refund. The amount will be determined based on the value of the affected items.

5. Non-Refundable Situations

Refunds will not be issued for the following:

• Change of mind after the order is placed.
• Incorrect delivery address provided by the customer.
• Delays caused by factors beyond our control, such as traffic or weather.

6. Contact Us

If you have any questions or need assistance with your refund request, please contact us at accounts@pabulum.co.in or +91 9311223885.